Frequently Asked Questions

Everything you need to know about your SACHEU beauty journey.

How long does shipping typically take?

Standard domestic orders usually arrive within 3-7 business days. International shipping times vary by location but generally take 10-21 business days.

What is your return policy?

We offer a 30-day return policy for most unused and unopened products. Due to hygiene reasons, certain skincare tools and opened topicals may be final sale.

Are your products cruelty-free and vegan?

Yes, all SACHEU products are 100% vegan and cruelty-free. We never test on animals and ensure our suppliers adhere to the same ethical standards.

How do I clean my stainless steel facial tools?

Our stainless steel tools are non-porous and antibacterial. Simply wash with mild soap and warm water, then dry thoroughly with a clean cloth after each use.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of placement, and we will do our best to accommodate your request.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and potential customs duties are calculated at checkout based on your destination.